During course activities, students may have some concerns with the processes they are being exposed to or they may be unhappy with a particular aspect of the program. Your Business Guru undertakes to provide a mechanism allowing allows for the fair and equitable resolution of any issues.
Consumer Protection Policy
Your Business Guru maintains compliance with the National Competition and Consumer Act 2010 and associated Australian Consumer Law (ACL) requirements as specified in the Act and enacted in various state legislation across Australia. The ACL protects clients and ensures fair trading
Fees and Refunds
The following information is provided to students about our Fees and Refund Policy at the time a quotation is provided and is readily available on our website and can be requested at any time. Fees are payable on all courses, details of which are contained in relevant course information pages on the website or directly from us via a quote or a requested
Your Business Guru is committed to maintaining the privacy and confidentiality of its personnel and student records. Your Business Guru complies with the Privacy Act 1988 including the 13 Australian Privacy Principles (APPs) as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Refunds, Repairs and Replacements
Refunds, repairs, and/or replacements are made if we determine an item is defective.